Call Center Training

Introduction

Call Center Industry is growing at enormous pace and there is huge demand of trained Call Center Agents Pakistan & Abroad.

Course Benefits

  • Qualified and industry experienced trainers.
  • Managing Products & Services
  • Communication Skills
  • Consumer Buying Behavior
  • Customer Relation Management Selling & Sales Skills

Who Should Attend?

  • Anyone seeking a career in the Call Center Industry at National and International Level should attend this course. After successful completion of course you will:
  • Learn a range of telemarketing customer services.
  • Develop confidence and competence through role plays.
  • Learn Management skills.

Course Contents

  • Customer Relation Management
  • Selling & Sales Skills
  • Anger Management
  • Understanding Call Handling
  • Techniques of Telesales
  • Product Knowledge
  • Interpersonal Skills
  • Working Effectively With
  • Customers And Colleagues
  • Accent Neutralization
  • A Wide Range of Mgt. Topics
  • An Introduction To British/US Culture
  • Practical Skills In Using
  • Telecommunications And IT Equipment